Privacy Notice

Last updated: June 2026

1. Who we are

Runner Wellness ("we", "us") provides the Runner Wellness service. We act as the data controller for the personal data we process about you in connection with the Service.

2. Data we collect

• Account data: name, email address, login credentials, phone number.
• Wellness data: daily check-in responses (sleep, energy, soreness, readiness), goals, runs, journal entries, shoes, PRs.
• Coach/athlete data: team membership, athlete roster, invites.
• Support data: messages you send us.
• Usage and device data: IP address, device identifiers, log and telemetry data.

3. How we use your data

• To create and maintain your account (contract performance).
• To provide the Service, including daily SMS check-ins, the readiness score, and AI coaching (contract performance).
• To secure the Service and prevent fraud or abuse (legitimate interests).
• To improve the Service and our AI features (legitimate interests).
• To respond to support requests (contract performance / legitimate interests).
• To send service announcements (legitimate interests) and optional marketing (consent, where required).
• To comply with legal obligations.

4. Who we share data with

• Subprocessors and service providers — hosting, database, AI inference, SMS delivery, analytics, and customer support tooling.
• Stripe — our payment processor. Stripe handles checkout, billing, tax compliance, and invoices on our behalf.
• Professional advisers — legal, accounting, and similar advisers, when needed.
• Authorities — where required by law or to protect rights, safety, and security.

5. International transfers

Where personal data is transferred outside your country (including outside the UK/EEA), we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. Retention

We keep personal data for as long as your account is active and for a reasonable period afterward to meet legal, tax, and operational requirements. We then delete or anonymise it.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent. UK/EEA users have rights under the UK GDPR / GDPR, including the right to complain to a supervisory authority. We respond to verified requests within the time required by law (typically 1 month).

8. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular reviews. No system is perfectly secure; please use a strong, unique password.

9. Cookies

We use a small number of essential cookies and similar technologies to keep you signed in and to keep the Service secure. We may use limited analytics cookies to understand usage. You can manage cookies through your browser settings.

10. Contact

Questions about this notice or your data? Email us at support@runnerwellnessapp.com.